Return & Exchange Policy
We strive for complete customer satisfaction with every stationery purchase, and this Return & Exchange Policy outlines clear eligibility requirements, procedures, and guidelines for returning or exchanging pencil cases, pens, and school bags. This policy applies to all products purchased directly through our online store, ensuring a fair, transparent process for both customers and our team.
To be eligible for a return or exchange, products must meet strict condition requirements: all items must be unused, undamaged, and in resalable condition, with all original packaging, price tags, labels, and protective films fully intact. For pens, this means unopened, sealed packs with no individual pens removed or used; pencil cases must show no signs of use, stains, or scratches; school bags must be free of stains, tears, scuffs, or odors, with all original straps and hardware untouched. Returns and exchanges must be initiated within 30 calendar days of the delivery date; any requests submitted after this 30-day window will not be approved or processed. Opened pen packs, used or damaged items, customized products, and items missing original packaging are strictly ineligible for return or exchange.
Prior to returning any item, customers must contact our support team to obtain a valid Return Authorization (RA) number, which is required for all return shipments. Returns sent without a clearly marked RA number on the package will be refused, returned to the sender, or subject to significant processing delays. Once the RA number is issued, customers are responsible for securely packaging the items to prevent damage during return transit: pens should be placed in a rigid box to avoid bending, pencil cases should be protected with bubble wrap to prevent scratches, and school bags should be packed in a sturdy cardboard box with padding to avoid creases or tears. We recommend using a trackable shipping service for returns, as we are not responsible for lost, stolen, or damaged return packages in transit.
Once our warehouse receives and inspects the returned item, our team will notify the customer of approval or rejection within 3-5 business days. Inspections focus on verifying product condition, eligibility, and compliance with the policy terms. Approved returns will be processed for a full refund to the original payment method used at checkout, while exchanges will be processed for the requested replacement product (subject to current inventory availability). Refund processing times vary by payment provider and bank, typically taking 3-7 business days to reflect in the customer’s account after approval. Exchanges for higher-priced items require payment of the price difference, while exchanges for lower-priced items will receive a partial refund for the remaining balance.
Return shipping costs are the sole responsibility of the customer, except in cases where the return is due to our direct error: this includes defective products, items damaged due to improper packaging by our team, incorrect item shipment, or misrepresented product details. In these qualifying cases, we will reimburse reasonable standard return shipping costs upon receipt and verification of the return, provided the customer submits a valid shipping receipt. Original shipping fees paid at checkout are non-refundable unless the entire order is defective, incorrect, or unable to be fulfilled due to our mistake.
We reserve the right to refuse any return that does not meet the eligibility criteria, including used, damaged, altered, or improperly packaged items. International returns are subject to higher shipping costs, longer transit times, and potential customs fees, all of which are the customer’s sole responsibility. We may update or modify this policy at any time without prior notice, with all changes posted on our website. By initiating a return or exchange, customers acknowledge and agree to all terms outlined in this policy.